In a move publicized via its Twitter feed at 12:35 PM on October 18th, ARC Games (Perfect World Entertainment) announced a platform wide outage beginning at 5 am Pacific time and forecasted to last until at least 12 pm PT for a maintenance related update. This is the fourth large platform level outage, scheduled or otherwise (75% otherwise), reported by the company via social media since August 4th.
ARC Games seems to have a love/hate relationship with its user base and an ongoing struggle to gain additional market share over its stronger platform competitors. One reason ARC may be suffering in the MMORP segment is its poor transition into the gaming consoles market segment from its existing PC user base. Recent title entries into the space have met with meager user acceptance when compared to more popular online titles that have made the jump.
It would seem that the even the long suffering Star Trek Online™ (STO) PC MMORP title, recently released to both Playstation™ and xBox One consoles, is not immune from low user adoption and gaming time. Online boards are filled with complaints from console users who comment on long patch wait times, a lack of continuity and interoperability with the PC version, poor server performance and a general communication apathy when users submit questions and complaints.